Privacy Policy:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@seattleairportshuttle.com
This Privacy Policy governs the manner in which Elegant is (doing business as) SeattleAirportShuttle collects, uses, maintains and
discloses information collected from users (each, a “User”) of www.seattleairportshuttle.com This privacy policy applies to the Site and all products and services offered by Elegant is (doing business as) SeattleAirportShuttle.
How we handle personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
How we handle non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
SAS may collect and use Users personal information for the following purposes:
- – To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. - – To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - – To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we secure your information?
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Do we share your personal information?
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Changes to this privacy policy
SAS has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and Terms of Service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Cancellation Policy:
Customers can cancel SAS reservation at any time up to 24 hour before the scheduled pickup for a full fare refund using the website and the official mobile apps. For reservations made via phone, the booking fee is non-refundable. Cancellations can also be made by calling 206-735-4545
SAS will not provide a refund if the reservation is cancelled or changed less than 24 hours prior to pick-up time, or in the event of reservation abandonment. This includes bookings made within 24 hours of pickup time.
Flight Cancellations and Delays Due to Airlines
Failure to contact SAS with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.
Tipping Policy:
Passengers riding with SAS have the option to tip their drivers in-person or online. When reviewing the total charge of your ride, there will be a pre-selected tip percentage added to the subtotal. This pre-selected tip percentage can be adjusted prior to purchase online or for over the phone reservations an in-person tip to our driver, via credit card or cash, after a ride completion.
Oversized and Extra Luggage Policy:
How many pieces of luggage can I have?
Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse) all ride free.
Extra fees may apply in the following instances. Contact us for needs outside of those listed.
Excess/Oversized Baggage – $10 fee per item
- Checked bag exceeds 50 pounds (or approximately 23 kilograms).
- Total dimensions for your checked bag exceed 80 inches when adding length, width, and height.
- Excessive size or number of bags may require an Exclusive reservation.
Boxes – $10 fee per item
Excessive size or number of boxes may require an Exclusive reservation.
Golf Clubs – Varies
Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.)
Child Seat Policy:
At SAS, we support the strongest safety standard by recommending that small children five years and under be secured in a child restraint seat for transportation. If federal, state, or local law requires your child be secured in a child safety seat, please bring one as it is the parent’s or caregiver’s responsibility. If you can’t bring your own car seat, SAS can provide child restraint seats at no cost to you. Children under the age of 16 years old must be accompanied by an adult.
Service Animal/Pet Policy:
Am I allowed to bring a pet?
Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), and your baggage. All animals – excluding service animals – must be kenneled to board the vehicle.
Kennel guidelines are as follows:
- Less than 20 pounds: Lap carrier permitted
- More than 20 pounds: Must reserve SUV
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