If you have any questions about these Terms, the practices of this site, or your dealings with this site, please contact us at info@seattleairportshuttle.com
Acceptance to the Use of SAS Terms and Conditions
Your access to and use of SAS is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
This Agreement contains the complete terms and conditions that apply to you in booking taxis, airport shuttles and executive online with SAS and all other activities you will make in our website. By using SAS Web site, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between SAS and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content and computer programs provided by or through the Site, and the subject matter of this Agreement. Amendments to this agreement can be made and effected by us from time to time without specific notice to you end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site.
Using SAS Site
SAS site allows travelers to book taxis, airport shuttles and/or executive cars online. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and/or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites and services.
For you to complete the sign-up process in our site, you must provide your name, a valid email address, and any other information needed in order to complete the signup process. You must qualify that you are 18 years or older and must be responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature.
SAS Account
To use SAS is free and will always be. Our sign-up process requires your basic personal information such as Full Name, Email Address and Mobile phone number which is needed to process your bookings with SAS. You can also sign up with SAS seamlessly through Facebook connect application available on our sign-up page. You can deactivate your SAS account at any given time without any obligation.
Bookings
Booking taxis, airport shuttles and/or executive cars with our website require you to be a registered user. When you book with SAS you will be able select your preferred choice of vehicle and preferred amount of gratuity (tip) based on your personal preference.
The estimated travel fare provided is built on the most resourceful travel route and on decent traffic conditions. Your definite fare may differ due to traffic conditions, the route taken, wait time, parking or return trip.
Once your booking is completed and confirmed, the vehicle you chose will automatically be notified and dispatched for your pickup.
The notification of your booking confirmation will be sent to you via SMS. You will also receive an Email confirming your booking together with your detailed journey information.
You can view your past travel history in your SAS account which you can use for ‘that’ business travel expense report and you also have the ability to delete all travel history.
Bookings to the airport are valid only for the time and date specified. Reservations from the airport are valid only for the date specified. SAS is not responsible for customer error resulting in unused reservations or missed flights. When changing the pickup or drop off location of a reservation, rates are subject to change and additional charges may apply.
- SAS to the Airport
This service is a private, direct transportation service utilizing luxury Sedans, SUVs and Vans for non-stop transportation to the airport.
- SAS “Will Call” from the Airport
Airport “Will Call” reservations vary by airport authority and are a curbside pickup, where allowable. After collecting his/her luggage, the customer must call the number included in the confirmation for further instruction on where to meet the driver (“Operator”). Dispatch may ask for an identifying clothing color so the Operator can differentiate the customer from others waiting on the boarding curb.
- SAS “Meet and Greet” from the Airport
Airport “Meet and Greet” reservations will require an additional fee. The SAS operator will meet the customer in baggage claim with a personalized sign/placard. The Operator will assist the customer with luggage and proceed to the parking area to board the vehicle.
Short Notice Bookings
Short notice reservations are reservations made less than two hours prior to requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability.
There are no refunds available for reservations made with less than two hour advance notice.
Reservation Abandonment
Reservation abandonment occurs when the Operator cannot find the customer at the designated pick-up location and cannot reach customer for further instruction using the “Day of Travel” contact number provided.
Rates
Tolls, taxes and other fees may be not included in the calculated cost of the ride and customer may be responsible for additional charges.
- Exclusive, Non-Stop Airport Transfers
These reservations include Sedan, SUV and VAN service. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed. Fees for additional stop requests are discussed below.
- Extra Stop Fee
Customers may add an additional stop to an airport transfer or point to point reservation for an additional fee. Extra stop fees vary and will be charged at the city’s or vehicle operator’s discretion. Extra Stop Fees do not apply to charter reservations. If an extra stop incurs additional miles, additional fees may apply.
- Wait Fees
Wait Fees are incurred when the customer is unable to go at the requested time and the vehicle’s operator must wait for more than a few minutes to provide service. Fees are intended for waits that are usually excessive and wait fees are charged at the vehicle operator’s discretion.
Payments
Customers must pay at time of booking to secure reservations. Any charges processed at the time of booking are refundable following the terms outlined in the Cancellation Policy.
Personal Identification
Our operators and staff reserve the right to request personal identification from customers with fares exceeding $200. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.
Company Vouchers
Company-issued vouchers serve as a form of payment and the original, hard-copy voucher must be presented to the vehicle operator in the vehicle, at time of payment. Additional payment may be required to cover the cost of your ride. If the value on the voucher exceeds the reservation fee, the difference will not be returned. Vouchers provided by SAS are only valid for one year from date of issue or marked expiration date, whichever comes first. Expired vouchers will not be reissued and cannot be redeemed as a form of payment. Vouchers cannot be replaced or refunded if lost or stolen.
Company-issued vouchers serve only as a form of payment and do not constitute a reservation. Customers must still schedule a reservation in advance to ensure pick-up.
Third Party Vouchers
SAS permits a variety of partners to re-sell its services, including travel agents, travel aggregators, and transportation aggregators. For third party providers, terms and conditions for services and vouchers will be established by the provider but shall not supersede the Terms established herein by SAS. It is the customer’s responsibility to ensure that the terms of any services purchased match the service for which they intend to use it, prior to any posted expiration dates. Expired vouchers cannot be redeemed as a form of payment. Refunds, changes to reservations, and billing issues on reservations made through third party travel partners and agents must be directed to the third-party provider or agent firm for assistance.
Depending on arrangements made with the Third-Party Provider, vouchers may serve only as a form of payment and may not constitute a reservation. Customers may still need to schedule a reservation in advance to ensure pick-up.
Direct Bill
Direct Bill accounts allow customers to book online, by phone, curbside, or in-vehicle. Accounts are billed after the reservation is complete. These accounts are typically managed as part of Corporate Accounts and require credit approval.
Discounts
Discount codes are valid for use while reserving the service via seattleairportshuttle.com, and the official mobile application SAS. They cannot be combined with other offers. They cannot be redeemed using third party providers. Discounts cannot be applied during phone reservations. Under no circumstances will a discount be applied past the expiration date.
Receipts
Phone- and web-based reservations have the option to receive an email confirmation with complete reservation and payment details. For reservations made at the airport, it is the customer’s responsibility to ask for a receipt as proof of payment in vehicle.
Amending or cancelling a Booking
To make changes on your booking, you need to log in to your account or give us a call at 206-735-4545 about the changes you would like to make on the booking (note, additional fees may be requested during peak times and holidays). To cancel a booking, you need to login to your SAS and cancel the booking from the Travel History page.
Refund Policy
A full refund will be given if you cancel your booking 24 hours prior to your pickup time. If you miss your ride due to unexpected circumstances, you can still be entitled to a refund with a cancellation fee if you go online and cancel your booking within 24 hours from your pick up time. However, if the time you cancel your booking exceeds the 24 hours window, we will charge full fare price.
For Credit Card Refunds: Once approved, a refund request is submitted within 24 hours, excluding weekends and federal holidays. The refund is then completed by customer’s financial institution. Customer should refer to their financial institution to check on status of refund.
Corporate Account Refunds
For Check Refunds: Once approved, refund requests are entered on daily basis. Checks are cut once weekly and put in the mail for delivery to the address provided every Friday; delivery varies dependent on holidays.
Safety
Seat belts
Seat belts are provided for customer safety. SAS requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seat belt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws.
Vehicle Capacities
SAS sedans typically seat 4 passengers with limited luggage space. SUVs seat 6 passengers with limited luggage space. Seating capacity may vary, dependent on location. Oversized or excess luggage may require a second vehicle at additional cost.
Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.
Smoking
Smoking is not permitted in any of our vehicles.
Special Handling
Accessible Transportation
In compliance with federal regulations, the service offers accessible vehicles to customers with disabilities, including those who use wheelchairs and those who are accompanied by service animals. SAS can provide Motorized wheelchair-accessible transportation.
Reservations are required for all SAS transportation services.
Traveling with Children
SAS welcomes the opportunity to serve our younger travelers when accompanied by a responsible adult. If making an online reservation, please indicate the number of children traveling so we can reserve a seat. State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be traveling.
Traveling Minors
Customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Operators may refuse service if a child is not old enough to ride alone and is without an adult or guardian.
Pets
Pets are permitted in SAS vehicles with pre-booked reservations. All pets, excluding service animals, must be kenneled. Pets less than 20 pounds may be held in a lap carrier. Pets larger than 25 pounds may require an exclusive van. All pets must always be properly secured within the carrier . Additional pet restrictions may apply in select cities.
Service animals are permitted on vehicles. Please be mindful of the vehicle size while booking rides with a service animal.
User Error
Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. SAS is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.
Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, certain locations provide automated reminder phone calls the day before pickup, allowing the customer time to cancel or make any changes four hours or more in advance of the reservation, as required by the Cancellation Policy.
Travel Times and Delays
SAS and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, SAS reserves the right to cancel and refund reservations in advance of the scheduled pickup.
- Service Advisories
At times there may be delays and changes to normal operations due to severe weather and traffic incidences. Whenever possible, SAS will post information to website, blog, or other forms of communication, to notify customers in advance.
How/Where to Turn to for Lost Property
In order to claim a lost property, you need to contact SAS. You will be required to describe your lost property/item in detail.
Product Pricing & Descriptions
The List Price displayed for vehicles/fleet on our website represents the full retail price listed on the vehicles/fleet itself, suggested by the provider, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured vehicles/fleet offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any day. For certain vehicles/fleet that are offered as a set, the List Price may represent “open-stock” prices, which means the aggregate of the provider’s estimated or suggested retail price for each of the vehicles/fleets included in the set. Where a vehicle/fleet is offered for booking by one of our providers, the List Price may be provided by the provider.
In cases of mis-priced in our vehicle listing in which the vehicle/fleet ‘s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before catching your ride or cancel your booking and notify you of such cancellation.
We do not warrant that vehicles/fleet descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a vehicles/fleet offered in our website is not as described, your sole remedy is to return it in unused condition.
Changes to these Terms and Conditions
We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site. YOUR CONTINUED PARTICIPATION IN OUR PROGRAM, VISIT AND BOOKING IN OUR SITE FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON OUR SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.
Acknowledgment of Rights
You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that You will not acquire any right, title, or interest in or to the Program except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, de-compile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.
Charge of Use
SAS reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that SAS shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
Copyright
All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to SAS or otherwise used by SAS as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use.
None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
Indemnity
You agree to indemnify and hold SAS and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against SAS arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
Fraud
FRAUDULENT ACTIVITIES are highly monitored in our site and if fraud is detected SAS shall resort all remedies available to us, and you shall be responsible for all costs and legal fees arising from these fraudulent activities. If a booking is suspected as fraud, your booking will be automatically cancelled and you won’t be notified of the cancellation.
Warranty Disclaimer and Limitations of Liability
SAS website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, SAS will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website SAS makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of SAS for death or personal injury as a result of the negligence of SAS or that of its employees or agents.
Confidentiality
You agree not to disclose information you obtain from us and or from our providers, and customers. All information submitted to by an end-user customer pursuant to a Program is proprietary information of SAS. Such customer information is confidential and may not be disclosed. Publisher agrees not to reproduce, disseminate, sell, distribute or commercially exploit any such proprietary information in any manner.
Mobile OTP (One-Time Password) sending policies
It’s important to consider security, user privacy, and compliance with relevant regulations. Here are some key points we consider and implemented a Mobile OTP sending policy:
User Consent: Obtain clear and informed consent from users before sending OTPs to their mobile devices. Clearly explain the purpose of OTPs and how they will be used.
Purpose: Clearly state the purpose of sending OTPs, such as account verification, password reset, transaction authorization, or two-factor authentication.
Security Measures: Implement robust security measures to protect OTPs from unauthorized access or interception. This may include encryption, secure transmission protocols, and secure storage of OTPs.
Message Content: Craft OTP messages that are concise, informative, and clearly indicate their purpose. Avoid including any sensitive or personally identifiable information in the OTP message itself.
Message Delivery: Ensure OTPs are delivered promptly and reliably to the user’s registered mobile number. Use reliable SMS gateways or other secure communication channels to transmit OTPs.
Message Expiry: Set an appropriate expiry time for OTPs to mitigate the risk of misuse. Once an OTP expires, it should no longer be considered valid.
Opt-Out Options: Provide users with the ability to opt out of receiving OTPs if they no longer wish to use the associated services or prefer alternative authentication methods. Clearly explain the consequences of opting out, such as limited access to certain features or services.
Data Retention: Define a data retention policy for OTPs that specifies how long the OTPs and associated user data will be stored. Ensure compliance with applicable data protection regulations.
Compliance: Adhere to relevant data protection and privacy regulations, such as the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in the United States.
User Support: Provide adequate support channels for users who encounter issues with OTP delivery or have concerns regarding their privacy and security.
Remember, this guidance is general in nature, and it’s important to consult with legal experts or professionals in your specific jurisdiction to ensure compliance with local laws and regulations governing mobile OTP sending policies.
Non-Waiver
Failure of the SAS to insist upon strict performance of any of the terms, conditions and covenants hereof shall not be deemed a relinquishment or waiver of any rights or remedy that the we may have, nor shall it be construed as a waiver of any subsequent breach of the terms, conditions or covenants hereof, which terms, conditions and covenants shall continue to be in full force and effect.
No waiver by either party of any breach of any provision hereof shall be deemed a waiver of any subsequent or prior breach of the same or any other provision.
Miscellaneous
This Agreement shall be governed by and construed in accordance with the substantive laws of Washington State, without any reference to conflict-of-laws principles.
Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of Washington, to the exclusion of any other courts without giving effect to its conflict of law’s provisions or your actual state or country of residence.
The entire agreement between the parties with respect to the subject matter hereof is embodied on this agreement and no other agreement relative hereto shall bind either party herein.
Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice.
In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.
